Frequently Asked Questions
Find answers to common questions about our collections and services
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to ensure the perfect fit for our street-style silhouettes.
Are your collections limited edition?
Yes, many of our drops are limited runs. Once an item is sold out, it may not be restocked to maintain the exclusivity of the design.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting customer support.
Do you ship internationally?
We offer worldwide shipping to most countries. Customs duties and taxes are calculated at checkout for a seamless delivery experience.
How should I care for my J Balvin apparel?
To preserve colors and prints, we recommend washing garments inside out in cold water and hanging them to dry.
Where can I find my tracking number?
Once your order ships, a confirmation email containing your tracking link will be sent to the email address provided at checkout.